Vietnam Airlines Shanghai Office in China
- Address: Room 3006, Tower A, Overseas Center,No.2, Lane 699, Tongchuan Road, Putuo District, Shanghai, China.
- Email: Customer-care.us@vietnamairlines.com
- Contact: +86 21-62893309, +86 21 5700 7927 (only supported in Vietnamese and English)
- Website: https://www.vietnamairlines.com/
- Working Hours: Monday - Friday 09:00 – 12:00 & 13:00 – 17:30
The Vietnam Airlines (VN) Shanghai office is located in Shanghai, China, a popular destination for both domestic and international tourists. This office can handle tasks such as customer service, booking, and ticketing services. It was designed to make travel as easy and stress-free as possible and features helpful customer service stations, convenient check-in desks, and worry-free waiting rooms. Modern equipment has also been put in the office to help with corporate operations and to provide timely information about upcoming flights.
The article below covers the Shanghai office’s address, phone number, and services.
Contact Details of Vietnam Airlines Shanghai Office
The following table lists Vietnam Airlines’ Shanghai office’s address and phone number for travelers in China:
Vietnam Airlines Shanghai Address: Room 3006, Tower A, Overseas Center,No.2, Lane 699, Tongchuan Road, Putuo District, Shanghai, China..
Shanghai Office Phone Number: +86 21-62893309, +86 21 5700 7927 (only supported in Vietnamese and English)
Email: Customer-care.us@vietnamairlines.com
Working Hours: Monday – Friday 09:00 – 12:00 & 13:00 – 17:30
Online Check in: Click here
Flight Status: Click here
Official Website of Vietnam Airlines: https://www.vietnamairlines.com/
Map of Vietnam Airlines Shanghai Office
Below is an interactive map of the Vietnam Airlines Shanghai office that points visitors to the city office. To make it easier to find the airline’s office, the map highlights the surrounding landmarks.
Vietnam Airlines Shanghai Airport Details
The following are the main contact details for Shanghai Pudong International Airport to provide a smooth travel experience for Vietnam Airlines passengers.
| Airport | Shanghai Pudong International Airport |
| Airport Ticket Office Address | 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China |
| Contact Number | 86 21 96990 |
| Airport Code | PVG |
Services at the Vietnam Airlines Shanghai Office in China
The Vietnam Airlines Shanghai office has a team of experienced and knowledgeable travel professionals who understand passengers’ needs and offer customized solutions for upcoming trips. Prior to departure, it offers travelers personalized care, assists with booking business-class tickets, manages baggage issues, and arranges specific assistance, such as wheelchair support or unaccompanied minor assistance.
All visitors and travelers are eligible for these services. Here is the complete list of services available at Vietnam Shanghai Office.
| Flight Ticket Booking | Lotusmiles Membership |
| Immigration Services | Flight Ticket Cancellation |
| Baggage Allowance | Assistance during Cancelled/ Delayed Flights |
| Vietnam Airlines Duty Free Allowance | SkyTeam Codeshare |
| In-Flight Meals and Entertainment | Vietnam Airlines Mobile App |
| Flight/Visa Info | Airport Facilities |
| Flight and Airport Wifi | Ok to Board |
| Meet and Greet | Pet Travel Assistance |
| Extra legroom seating | Rebooking assistance due to weather delays |
| Seat selection | Flight Status |
| Valet Parking | Economy Class |
| Lost and Found Department | Handling of Special or Sports baggage |
Vietnam Airlines Planes/Aircraft
Vietnam Airlines operates 96 aircraft, a mix of Airbus and Boeing models that cover both domestic and international routes. Here is the list of aircraft.
- ATR 42/72
- Airbus A300
- Airbus A310
- Airbus A320
- Airbus A321
- Airbus A330
- Airbus A350 XWB
- Boeing 737
- Boeing 767
- Boeing 777
- Boeing 787 Dreamliner
- Fokker 70 / 100
Vietnam Airlines Headquarters Details
Passengers can use the contact information of Vietnam Airlines headquarters officials listed below to communicate with the airline’s senior management.
| Headquarters Address | Telephone Number | Email Address |
| 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam. | (+84-24) 38272289 | Telesales@vietnamairlines.com |
To get the location, contact number, and other details of all offices worldwide, refer to the list of Vietnam Airlines Offices.
The employees of Vietnam Airlines run the Shanghai office and make sure that everything is done effectively. The agent will go over all the information and describe how to use the service with ease. To enhance the client’s travel experience, the office also offers travel aid services, including visa information and travel itinerary services.
FAQs
Shanghai Pudong International Airport, is the official address of the China city office in Shanghai, where it handles all operational activities.
Travelers can reach the China city office in Shanghai by phoning +86 21-62893309, +86 21 5700 7927 (only supported in Vietnamese and English) or emailing Customer-care.us@vietnamairlines.com.

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