Saudia Airlines Surabaya Office in Indonesia

The Saudia Airlines (SV) Surabaya office, located in Surabaya, Indonesia, is designed to provide full-service support to its customers. The skilled staff assists travelers with flight bookings, reservation revisions, baggage inquiries, and other travel-related issues. The Surabaya office ensures that all passengers receive prompt assistance, regardless of whether they are traveling for business or pleasure.

See whatever you need to know about Saudia Surabaya office, including its address, phone number, email, services, and hours.

How Can I Contact Saudia Airlines Surabaya Office?

The Surabaya office, located within the airport, assists travelers with a variety of travel-related concerns, including last-minute airline bookings and modifying existing tickets. You can find all the main contact details for the Surabaya office listed below.

The Saudia Airlines Surabaya Office is located at Intiland Tower, Jl. Panglima Sudirman No.101-103 Lantai 2 No 16A, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur 60271, Indonesia.

You can reach the office by phone at 62 31 5482525.

Email: customerrelations@saudia.com

For email lost baggage inquiries: baggage.inquiries@saudia.com

Working hours: Mon-Friday: 8:30 AM – 5:30 PM

Official Website of Saudia Airlines: https://www.saudia.com/

How do I find the location of Saudia Airlines Surabaya office on the map?

The Surabaya office is strategically placed downtown, making it accessible to both departing and arriving customers. The interactive map below directs customers to the Surabaya office and highlights surrounding landmarks to make it easy to find the airline’s office.

Does Saudia Airlines have a ticket office at Surabaya Airport?

Yes, Saudia has a ticket office at Surabaya Airport to assist passengers with bookings, changes, and other travel services. Here are the Surabaya Airport office details for your convenience:

Saudia Airlines has a ticket counter at Juanda International Airport, Terminal 2.

Terminal: Terminal 2

Airport Address: Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia.

Contact Number: No Available

Airport Code: SUB

Online Check in: https://www.saudia.com/travel-with-saudia/manage/web-check-in

Saudia Flight Status: https://www.saudia.com/en-YE/flightstatus

Baggage Allowances: https://www.saudia.com/pages/before-flying/baggage/baggage-allowances

What services are available at the Saudia Surabaya Office?

Whether you’re a frequent flier or planning your first flight with Saudia, the airline’s Surabaya office provides hands-on assistance with a variety of services. Travelers can also request pet travel, real-time flight information, and special assistance services for those with disabilities. The following is a summary of the important services that the Saudia Surabaya office provides:

Lost and Found Department	Flight Status and Seat Selection
Flight booking and cancellation	All check-in services
Handling of Special or Sports baggage	Saudi Arabia Duty Free Allowance
Pet Travel Assistance	In-Flight Meals and Entertainment
Real-time information on arrivals, departures, and flight delays	Assistance during Cancelled/ Delayed Flights
Rebooking assistance due to weather delays	Arrangements for unaccompanied minors
Multilingual support for general inquiries	Meet and Greet
General advice on passports and visas	Immigration Services
Flight and Airport Wifi	Saudia Alfursan Loyalty Program support
Baggage policy guidance and claims	Travel insurance information
Negotiated fares for corporations and travel agencies	Priority check-in, lounge access, and premium service for executive travelers

What types of aircraft does Saudia Airlines operate?

Saudia Airlines operates a modern fleet of 150+ aircraft, including Boeing 777s, 787 Dreamliners, Airbus A330s, and A320/A321s:

Boeing 777-200ER
Boeing 777-300ER
Boeing 787-9 & 787-10 Dreamliner
Airbus A330-300 & A330-200

Airbus A320-200
Airbus A321-200
Airbus A321neo
Airbus A330-300

Where is the headquarters of Saudia Airlines located?

The headquarters of Saudia Airlines is located in Jeddah, Saudi Arabia. Below are the complete contact details for Saudia Airlines Headquarters:

Saudia Headquarters address: Prince Saud Al Faisal St, PO Box: 620, Saudia City, Jeddah, 21231, Saudi Arabia.

Telephone Number: +966 920022222, +96626864300

List of all Saudia Airlines Offices

For more details, you can explore the complete list of Saudia Airlines Offices.

The Saudia Airlines Surabaya office assures that travelers have easy access to all travel-related services and may arrange their trips accordingly. It allows tourists from Surabaya to easily connect to destinations in the Middle East, Asia, Africa, and Europe.

Visit the Saudia Airlines office in Surabaya to receive the necessary information for resolving any travel issues.

FAQs

How can I contact the Saudia Airlines’ Surabaya Office?

For any questions you may have about booking or canceling Saudia flights, contact customerrelations@saudia.com or call 62 31 5482525.

Does the Saudia Airlines Surabaya office handle baggage-related issues?

Yes, the Surabaya office assists passengers with compensation for baggage-related concerns as well as baggage-related questions, including lost, delayed, or damaged baggage.

Does the Saudia Airlines office at the Surabaya Airport offer any specific assistance services?

Yes, services for pets, special meals, mobility assistance, and unaccompanied youngsters are available at the Surabaya office. However, it must be requested 48 hours before departure.